{"id":17850,"date":"2017-01-10T14:44:03","date_gmt":"2017-01-10T13:44:03","guid":{"rendered":"https:\/\/brocoli-agency.fr\/neamediaicons\/faq\/"},"modified":"2023-09-19T10:23:33","modified_gmt":"2023-09-19T08:23:33","slug":"faq","status":"publish","type":"page","link":"https:\/\/neamedia-icons.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"

[vc_row type=”boxed” background_style=”normal” css=”.vc_custom_1650661110093{margin-top: 40px !important;padding-right: 50px !important;padding-left: 50px !important;}”][vc_column][vc_column_text css=”.vc_custom_1695110898159{margin-bottom: 100px !important;}”]Do you have any questions about an order, a payment or more generally, Neamedia Icons? We gathered here a few questions you ask frequently. If you have not been able to find the answer to your question, our customer service is at your disposal. Feel free to contact us from Monday to Friday (10am to 12pm and 2pm to 6pm) at 01.42.08.70.16 or by email to: client@neamedia-icons.com<\/a>.[\/vc_column_text][vc_column_text css=”.vc_custom_1652797653962{margin-bottom: 50px !important;}” el_class=”faq-titre”]<\/p>\n

General questions<\/strong><\/h3>\n

[\/vc_column_text][vc_row_inner css=”.vc_custom_1410358939666{margin-bottom: 20px !important;}”][vc_column_inner width=”1\/2″ css=”.vc_custom_1443415906747{padding-right: 5% !important;padding-left: 10px !important;}”][vc_toggle title=”Who are we?” color=”juicy_pink”]Neamedia specialize in the creation of extraordinary objects, such as figurines, sculptures, collector\u2019s editions and much more and we collaborate with world leaders in video games and luxury products. A total of more than 10 million items have been delivered worldwide, including exclusive Pok\u00e9mon figurines, the Zelda Breath of the Wild collector\u2019s box set, the Chanel music box, Berluti store window displays and many more!<\/p>\n

Neamedia diversifies by creating their own sculptures under the Neamedia Icons label. This is a way to revive the pop culture heroes who have left their mark on generations through original artistic objects.<\/p>\n

+ For further information: Neamedia Icons<\/a>[\/vc_toggle][vc_toggle title=”Why are some of your sculptures numbered?” color=”juicy_pink”]Some sculptures are published in limited series, which is why a serial number is indicated underneath the sculpture.[\/vc_toggle][\/vc_column_inner][vc_column_inner width=”1\/2″ css=”.vc_custom_1443415917948{padding-right: 5% !important;padding-left: 10px !important;}”][vc_toggle title=”What is a certificate of authenticity?” color=”juicy_pink”]Some of our sculptures are delivered with a certificate of authenticity. This document is to be kept because it will allow you to certify the authenticity of your sculpture.[\/vc_toggle][vc_toggle title=”What are your tips for maintaining the sculpture?” color=”juicy_pink”]Our sculptures are made of resin or fiberglass (Little Prince 110cm (43.30″)). To keep them looking good as new, we advise you to dust them regularly with an antistatic wipe and to avoid prolonged exposure to bright sunlight. We also advise against exposing our statues to bad weather or to major temperature changes.[\/vc_toggle][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row type=”boxed” background_style=”normal” css=”.vc_custom_1410359860044{padding-top: 30px !important;padding-bottom: 65px !important;}”][vc_column][vc_separator][\/vc_column][\/vc_row][vc_row type=”boxed” background_style=”normal” css=”.vc_custom_1487365252231{padding-right: 50px !important;padding-left: 50px !important;}”][vc_column][vc_column_text css=”.vc_custom_1652797678249{margin-bottom: 50px !important;}” el_class=”faq-titre”]<\/p>\n

Questions about orders<\/h3>\n

[\/vc_column_text][vc_row_inner css=”.vc_custom_1410358939666{margin-bottom: 20px !important;}”][vc_column_inner width=”1\/2″ css=”.vc_custom_1443415970531{padding-right: 5% !important;padding-left: 10px !important;}”][vc_toggle title=”How can I order?” color=”juicy_pink”]After choosing and adding your item(s) to the cart, click on the “Checkout” or “View Cart” button. A new page will appear, where you will be asked to enter your billing and delivery addresses. If your billing and delivery addresses are different, you can of course enter another delivery address. You will then be able to choose your delivery method (Colissimo or Click and Collect (collection from our premises) when the latter is possible)<\/p>\n

Collection is possible from Monday to Friday (except public holidays) from 10am to 6pm.<\/p>\n

You will have to show your order number and valid ID, and sign a collection form to collect your order.<\/p>\n

You have a period of thirty (30) days from the order confirmation to collect your order, failing which the order will be cancelled and you will be automatically refunded.<\/p>\n

If a product does not meet your expectations, you have a period of fourteen (14) calendar days from receipt of your order (Date on which the package is considered as “Delivered” in the carrier’s tracking system) to exercise your right of withdrawal.[\/vc_toggle][vc_toggle title=”What do the prices indicated on your site include?” color=”juicy_pink”]The prices indicated on the website are in euros and include VAT (all taxes included). They do not include delivery costs, which will be calculated according to the delivery address indicated before validation of the order. No other customs duties or VAT will be payable for a supply within the European Union. Any change in the applicable VAT rate may be reflected in the selling price of the products in the catalogue.<\/p>\n

For deliveries outside the European Union, you may have to pay customs duties, VAT or other taxes due on the importation of the products into the country where the product is to be delivered.<\/p>\n

The related formalities are also at your expense exclusively, unless otherwise specified. You are solely responsible for verifying whether and under what conditions the law of the country of delivery allows the importation of the products ordered. Unless otherwise indicated, Neamedia will not be able to cover these costs or reimbursements.[\/vc_toggle][vc_toggle title=”What is a preorder and how does it work?” color=”juicy_pink”]Operation:<\/strong><\/p>\n

Pre-orders allow our customers to have a preview of certain products. Pre-orders offered on Neamedia Icons are open to all customers \u2013 unless otherwise specified. The date and duration of each pre-order are specified. These operations may also be subject to certain limitations, such as the number of products authorized per customer.<\/p>\n

Prices and payment:<\/strong><\/p>\n

Unless otherwise indicated, the price of our products offered for pre-sale does not change when they are officially released.<\/p>\n

In case of a pre-order (order of an item in pre-sale), payment for the selected item is made at the time of ordering.<\/p>\n

Delivery times:<\/strong><\/p>\n

We undertake to deliver your items to you no later than 30 days after the official release of the product you have pre-ordered. The official release date is indicated on the page about each pre-order product and is subject to change.<\/p>\n

Of course, this is a maximum deadline and we do our best to ensure delivery as soon as possible. The delivery time is also included in the confirmation you receive after placing your order.<\/p>\n

Information:<\/strong><\/p>\n

It is possible that some pre-ordered products might be subject to some changes (appearance, deadlines). In this case, it will be explicitly noted on the page of the product in question that it may be subject to such changes. In this case, you will receive an email to inform you of the changes implemented.[\/vc_toggle][vc_toggle title=”How to cancel an order?” color=”juicy_pink”]Two scenarios:<\/p>\n